
Account requirements
Players must be at least 18 years old, use their own account and complete any required checks.

Key points
Account terms, Loki game rules and promotional conditions work together. Read each applicable section before playing.

Players must be at least 18 years old, use their own account and complete any required checks.

Each game explains its stakes, paylines, outcomes, paytable and available features.

Check eligible games, stake restrictions, balance rules and any conditions for promotional funds.
Placing bets
Review the game rules, account conditions and any promotion you have joined.
Confirm the stake, currency and balance selected before submitting it.
A button press is not confirmation; check your account or game history for an accepted wager.
Retain the round or transaction reference if you need to contact support.
Limits
01Age and account
Play is for customers aged 18+ who use an account in their own name and meet verification requirements.
02Location
Availability depends on where you live and the current official terms for Switzerland.
03Stake range
Minimum and maximum stakes are shown in the relevant game, cashier or terms.
04Game access
The available title, version and features are shown when you open the game.
05Promotional play
Check how stakes count, which caps apply and how promotional balances operate.
Settlement
01Completed result
A round is settled when the recorded result meets the applicable game rules.
02Payout calculation
The relevant paytable determines the win, including how the stake is treated.
03Currency and rounding
Rounds settle in CHF, with any rounding handled under the applicable terms.
04Corrections
Any adjustment should identify the rule applied and the supporting account or game record.
05Account history
Your history records acceptance, stake, result and closing balance.
The visual result and transaction record may differ. If they do, check both before placing another bet.
Promotional play

Check eligible games, the balance used, wagering conditions, expiry and withdrawal rules. Promotional funds may follow different conditions from cash funds.
When a bet is interrupted
A lost connection, rejected wager and voided round require different checks. Match the issue with the relevant record and terms.
01/ 03
A lost connection does not by itself show whether the round was accepted or completed.
02/ 03
Check whether the wager was rejected immediately or accepted and later settled.
03/ 03
Request the cancellation rule and check how the account balance was adjusted.
Questioning a result

Dates, times and the precise rule in question help support assess the issue.
Common questions
The game rules, account terms and any accepted promotion may all apply. Check the current official terms or ask support for the relevant version.
Check the recorded round status and interruption terms. A frozen screen alone does not determine the result.
Not necessarily. The outcome depends on the cancellation reason, applied rule and account adjustment.
Keep the transaction reference, time and relevant rules, then contact official support about the complaints process.

How eligible games, wagering conditions and balances affect promotional play.
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Loki Casino betting rules explain how wagers are placed, accepted, settled and handled when you play from Switzerland. You must be at least 18 years old and should read the current terms before depositing, accepting an offer or starting a game.
Loki Casino may apply separate conditions to accounts, identity checks, payments, promotions and individual games. The current official terms take priority, and availability can vary for players in Switzerland.
Loki Casino accepts a bet when the stake is submitted successfully and the wager is recorded in the account or game history. A displayed stake is not necessarily complete until confirmation appears. A rejected or interrupted transaction should not be treated as accepted without a recorded entry.
Loki Casino bet limits may vary by game, account setting or promotion. The applicable stake range should appear in the game, cashier or terms; if a limit is not published on the official site, confirm it with support before playing.
| Term | Detail |
|---|---|
| Accepted wager | A wager successfully recorded in the account or game history. |
| Unsuccessful transaction | A stake or payment rejected, interrupted or not recorded. |
| Applicable limit | The limit displayed for the relevant game, account or promotion. |
Loki Casino game rules explain winning combinations, paylines, symbols, features and settlement for each slot or other game. Review the paytable before staking, especially where special rounds or bonus features apply.
Loki Casino normally settles a result using the recorded game outcome and the rules shown for that game. If the connection drops, the game freezes or the balance fails to update, check the account history before placing another wager. Technical incidents and disputed results are handled under the current terms.
Loki Casino may publish a welcome package, regular promotions, loyalty rewards or free spins promotions. Each offer has its own eligibility, activation, expiry, qualifying games and withdrawal conditions. Read the current official promotion terms before accepting it.
Check the current terms for any wagering requirement, contribution rule, qualifying stake restriction, excluded game, expiry condition or balance conversion requirement. Ask support for written clarification if anything is unclear.
Loki Casino players should compare a disputed result or transaction with the game history, cashier record and relevant terms. Keep screenshots, dates, references and correspondence, then contact official support through its published channel.
Loki Casino terms should explain the complaints process and escalation route. For privacy questions in Switzerland, refer to the Swiss Federal Act on Data Protection (revDSG / nDSG) and EDÖB.
Loki Casino players who want to stop gambling can seek information about Spielsperre through ESBK. Free support is available from SOS Spielsucht and Sucht Schweiz. Set personal limits and take breaks.